October 17, 2015

Frequently Asked Questions – CRUDE Ultimate Driving Education

For all COVID-19 information please visit:
https://www.crudedriving.com.au/covid19

GENERAL

PRACTICAL

MAINTENANCE

SIMULATION

COURSES

VICROADS

REFUNDS / CANCELLATIONS


GENERAL

What makes CRUDE Ultimate Driving Education different from other Driving Schools?

CRUDE Ultimate Driving Education’s mission is to reduce road trauma through comprehensive driver education. This means that all drivers are educated in a way that focuses on many aspects of driving, rather than just focusing on the VicRoads drive test. Other driving schools may not take students through tasks such as basic maintenance, vehicle dynamics, emergency brake testing, or offer training to change a tyre.

What times are you open?

Opening hours for phone and email contact are Monday – Friday, 9 am – 5 pm.

Driving lesson times are currently subject to the availability of the driving educator, Courtenay, however, you can expect availability Monday – Friday, 7am – 7pm, weekends 10am – 4pm.

What areas do you cover?

Currently CRUDE has one driving educator, Courtenay, that services surrounding suburbs some of the inner-city and northern suburbs of Victoria, Australia.

For specific locations click here

Where and how do I book in a lesson?

Currently, you can call in or email. Online bookings will be available again soon.

Click here to contact now.

Can anyone book lessons?

Anyone with a learner permit, P1 / P2, or full/overseas driver’s licence can book in lessons.

What are my payment options?

Direct Deposit ONLY. This is due to COVID-19.
An invoice will be sent to you with the details of payment.

Do you offer automatic and manual?

Currently, there is only an automatic vehicle available. A manual vehicle will be available in the near future.

Do I need to bring my logbook/MyLearners app? (Learner Drivers ONLY)

It is a government requirement that Victorian learner drivers log at least 120 hours of driving lessons in their logbook and/or MyLearners app. For every practical driving lesson, you will need to bring your logbook and/or MyLearners app to have your hours recorded.

How do parents / supervising drivers get involved? (Learner Drivers ONLY)

CRUDE offers parents / supervising drivers the chance to attend lessons for FREE. However, parents / supervising drivers must understand that they are not partaking in any of the activities performed and only required to observe and ask questions if needed.

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PRACTICAL DRIVING LESSONS

How much advanced notice do I have to book in a practical driving lesson?

You have 1-day advanced notice to book a practical driving lesson.

How do I purchase a practical driving lesson?

You can make payment via Direct Deposit ONLY when attending a practical driving lesson. This is due to COVID-19.

An invoice will be sent to you with the details of payment.

How much does a practical driving lesson cost?

For all pricing information please visit the CRUDE Ultimate Driving Education home page by clicking here

Can I purchase lessons in a package or at a discounted price?

Yes, packages are available at a discounted price. For all pricing related information please visit the CRUDE Ultimate Driving Education home page by clicking here

How long does a practical driving lesson run for?

There are 2 options to choose from when taking a practical driving lesson – 60 minutes and 120 minutes (2hrs).

What if I am late or unable to attend a practical driving lesson?

Understandably you may have unforeseen circumstances that prevent you from attending a practical driving lesson.

For further information about rescheduling and canceling, please refer to the Cancellation Policy in the Terms and Conditions

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MAINTENANCE

What options are there for maintenance?

During any practical driving lesson, students may go through basic maintenance tasks such as filling up petrol and tyre pressures, opening the hood to check fluids, and change a tyre upon request.

There is also the option to book a Maintenace & Tyre Changing lesson which specifically focuses on these tasks.

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SIMULATION

Does CRUDE provide simulation lessons?

Currently CRUDE only provides a simulator experience during the Advanced Driver Course. Individual lessons will be available in the near future.

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COURSES

What courses does CRUDE offer?

CRUDE Ultimate Driving Education currently offers the Advanced Driver Course. Click here for more information.


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VICROADS

What options are there when going for my VicRoads Drive Test?

CRUDE offers the option for pick up / drop off and a maximum of 90 minutes for a warm-up lesson in a supplied automatic vehicle before attending your drive test at VicRoads.

Test bookings must be made at vicroads.vic.gov.au and a separate booking must be made with CRUDE. All VicRoads fees are available on their website. Please ensure your driving educator Courtenay is available for the VicRoads drive test before making any booking.

New students will only be able to book this service if their VicRoads drive test is at least 2 weeks in advance. This is so we can prepare as much as possible, allowing plenty of time for lessons and to work around any other bookings from other students.

Practice tests will be conducted during driving lessons to assess a student’s readiness for driving solo.

This service costs the amount of time used on the test day ($1 Per Minute) with an allocated maximum time allowance of 3 hours.
Please allow for a maximum of $180.


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REFUNDS/CANCELLATIONS

What is CRUDE’s refund policy?

CRUDE does not offer refunds if you simply change your mind on the purchase. However, if you believe that we have wrongly described the product and service we offer, we will then do our best to help resolve misunderstandings; otherwise, we will refund your purchase.

What is CRUDE’s cancellation policy?

CRUDE requires a minimum of 24 hours notice to cancel or reschedule your lesson or a fee may apply.

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Click here to go to the education home page


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